Arkansas children's Admissions Counselor I, Full Time, Monday - Friday 4pm to 1230am. (Mandatory Holidays. Must be flexible and able to train during the dayshift) in Little Rock, Arkansas
Performs the following duties that include, but not limited to: pre-register, register and admit patients, collection of money, abstracts, verifies Medicaid/ARKIDS and CMS eligibility, completes PCP sign-ups, enters ED technical and physician charges. Performs responsibilities of the patient throughput process. Discharges inpatients and Emergency Department patients. Acts as Outpatient Testing after hours. Assists in the coordination of patient flow, serves as patient information and refer patients for financial counseling. Displays Care, Love and Hope when interacting with patients, families and other ACH team members.
PRIMARY DUTIES AND RESPONSIBILITIES
- Registers and admit patients with less than or equal to 5% error rate
Utilizes Medifax, Smart Track or EDM to register and admit patients presenting to Admissions, ensuring that all demographic information obtained and required forms completed
Pre-register SDC and referred accounts prior to date of service
Serves as Outpatient Testing after hours
Registers all transports and pre-admits in a timely manner
Utilizes Admissions Scrubber to identify and correct QA errors within required timeframes
Accurately maintains Admit/Interview Database
- Performs Cashier Functions
Accurately follows B/AR cashiering process including opening and closing daily batches
Maintains daily log for petty cash, collections and money drops and performing weekly petty cash reimbursement requests
Accurately enters ED Technical and Professional charges
- Performs Patient Information Functions
Answers and appropriately handles all incoming calls according to HIPAA mandates
Maintains daily visitor alert listing as deemed necessary by Social Work and Security
Accurately logs and notifies recipients of all daily deliveries
Accurately directs patient and families to requested locations
Accurately departs ED accounts and discharge Inpatient accounts
- Serves As Support Staff to Patient Throughput Process
Effectively navigates through the Bed Tracking System
Adheres to patient throughput process timeframes
Communicates with applicable staff regarding patient registration and placement in a timely manner
Notifies Bed Control of all SDC, direct and clinic admits
Monitors and notifies appropriate staff of admission status changes
Required - High school diploma or general education degree (GED) (College hours preferred)
Preferred - 2 years previous experience in a medical or clinical setting with basic knowledge of medical terminology experience preferred
Preferred - 2 years previous customer service experience experience preferred
CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS
This position has no Certification/License/Registry requirements
Required - data entry required greater than 6000 SPH, 10% error rate
Required - Ability to problem solve, organize and prioritize multiple task
Required - excellent interpersonal skills
Required - computer literate which includes an understanding and effective utilization of the internet
Lifting/Pushing/Pulling Weight-Up to 10 pounds-Occasionally
Lifting/Pushing/Pulling Weight-Up to 25 pounds-Occasionally
Noise Level-Noise Level-Moderate
Physical Activity-Reach with hands and arms-Regularly
Physical Activity-Talk or hear-Regularly
Physical Activity-Use hands to touch, handle, or feel-Regularly
Physical Environment-Infectious disease-Frequently
Physical Environment-Inside Office Environment / conditions-Regularly
Physical Environment-Work in a confined area-Frequently
Safety Sensitivity-This position has been designated as safety sensitive.-Required
Children are at the center of everything we do. Arkansas Children’s (https://www.archildrens.org/contentpage.aspx?nd=919) is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas.
As Champions for Children, Arkansas Children’s Hospital has joined the elite 6 percent of hospitals in the world that have Magnet Status (http://www.archildrens.org/contentpage.aspx?nd=2489) . Magnet recognition from the American Nurses Credentialing Center (ANCC) is the most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient outcomes.
Arkansas Children’s is driven by four core values: safety, teamwork, compassion and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness and concern. These core values fundamentally guide our work at Arkansas Children’s.
For more than a century, Arkansas Children’s has continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, Arkansas Children’s is more than just a hospital treating sick kids – our services include two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.
Arkansas Children’s reaches more children in more ways where they live, learn and play. Our system includes a 336-bed hospital in Little Rock with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, and research institute as well as a nationally-recognized transport service. We are nationally ranked by U.S. News World Report (https://www.archildrens.org/health-and-wellness/news/news-story?news=123) in four specialties (2017-18): Pediatric Cardiology & Heart Surgery, ranked No. 37; Neonatology, No. 38; Pediatric Pulmonology, ranked No. 47; and Pediatric Urology, ranked No. 48. A sister campus, Arkansas Children’s Northwest (http://www.archildrens.org/contentpage.aspx?nd=3691) , opened in February 2018, bringing 233,613 square feet of inpatient beds, emergency care, clinic rooms and diagnostic services to children in that corner of the state.
Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.