Job Information
Arkansas Children's Manager Access in Little Rock, Arkansas
Work Shift:
Day Shift
Time Type:
Full time
Department:
CC017117 Access Specialty Care Clinic
Summary:
Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.
Additional Information:
Required Education:
Bachelor's degree from four-year college or university; Or four years related experience and/or training; or equivalent combination of education and experience.
Recommended Education:
Required Work Experience:
Related Field - 5 years with 1 year of leadership experience
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Description
Responsible for the first impression of Arkansas Children’s; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.
Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, finical counseling, scheduling, registration and patient experience.
Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.
Identifies deviations, understands the cause and resolves issues.
Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.
Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.
Performs other duties as assigned.
Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.
Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.
Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.
For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.
Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.
“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager
“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst
“We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator
“Care, love, and hope for children!” Kathy – Administrative Assistant
“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant
Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.