Job Information
Arkansas Children's Patient Access Representative I - BILINGUAL in Little Rock, Arkansas
Work Shift:
Day Shift
Time Type:
Full time
Department:
CC017116 Access Primary Care Clinic
Summary:
Appointment Center / Scheduling - Various Shifts Available
Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.
Additional Information:
Bilingual
Appointment Center / Scheduling
Available Shifts:
7:15am - 3:45 pm
7:30 am - 4:00 pm
8:00 am - 4:30 pm
8:30 am - 5:00 pm
9:30 am - 6:00 pm
Required Education:
High school diploma or general education degree (GED)
Recommended Education:
Associate's degree or equivalent from two-year college program or technical school or nursing diploma, Bachelor's degree from four-year college or university, Certificate from college program or technical school
Required Work Experience:
Recommended Work Experience:
Administrative Support - Direct_Epic experience, Related Field - 1 year of experience
Required Certifications:
Recommended Certifications:
Description
Schedules all patient appointments and ensures referrals are obtained.
Meets or exceeds expected productivity and accuracy standards.
Greets and engages patients, families and visitors in order to provide a positive first impression.
Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.
Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.