Arkansas Children's, Inc. Jobs

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Job Information

Arkansas children's Professional Practice Program Manager, Mon-Fri 8am-5pm in Little Rock, Arkansas

Work Shift:

Day Shift

Time Type:

Full time


CC017661 Medical Staff Support Services


The Professional Practice Program Manager provides consultation, facilitation, education, and data analysis support to promote best practices for the improvement of patient safety and patient outcomes through the professional practice program. The primary responsibilities of the Professional Practice Program Manager are to manage the focused/ongoing professional practice activities of the medical staff and Affiliated Health with their planning, design, implementation, assessment, and improvements based on research and national standards.



  1. Professional Practice Program Management

The Professional Practice Program Manager will be responsible for the establishment and management of the hospital-wide Professional Practice Evaluation (PPE) process for all licensed Independent Practitioners (LIPs) utilizing screening criteria for monitoring and evaluation of clinical and professional performance.

Serves as the primary contact/link between Medical Staff Leadership, Medical Staff Coordinators, Quality Improvement, Risk Management, Corporate Compliance, Legal Counsel, departmental quality staff, and Patient/Family Reps to incorporate all aspects of patient care administered by credentialed providers in order to produce a thorough evaluation of their clinical practice as well as their citizenship and health, to include good performance data as well as negative/outlier/trending data.

Responsible for providing routine and timely feedback to the medical staff through the ongoing professional performance evaluation in compliance with The Joint Commission standards by preparing statistical and written reports which may be from multiple database sources.

Engages in activities to evaluate pediatric specific measures and requirements for national quality reporting.

Responsible for education and training of Leadership Council and Credentials Committee of the Medical Staff in their role as Professional Practice Evaluation Committee.

Participates in the assessment of compliance to regulatory standards to ensure continuous survey readiness.

Attends physician Professional Practice meetings and serves as a liaison between various committees to facilitate communication and referral of cases for further physician review, and reports results back to referring committee.

  1. Quality Management

Analyzes and stratifies data, identifies trends, patterns, and areas for improvement and uses data from quality improvement tools to interpret variation.

In collaboration with Quality Improvement, manage development and analysis of clinical indicators specific to privileges to measure the quality and safety of care and services provided to patients.

  1. Data Management

Responsible for data collection for the development of complex reporting and analysis of metrics as it relates to clinical and professional performance.

Accountable for the data import/export/integrity of confidential physician quality data and understands the impact of data on the individual practitioners

Performs basic analysis and identifies any abnormalities in the data or possible issues with specific physician data.

Conducts data collection for Ongoing Professional Practice Evaluation (OPPE) in the most efficient manner utilizing appropriate sources (i.e. PHIS, medical records, billing, OR Manager, Safety Tracker, surveys)

Maintains data accuracy and integrity in assigned databases

Facilitates the development of timely, concise, meaningful reports that enable management and the governing body to effectively assess and make decisions regarding the quality of services provided and privileges requested.

Lead discussions with individual departments and key stakeholders to continue to improve metric tracking, delivery of reports, and remedy issues as they arise.

  1. Project Management

Demonstrates effective organizational, prioritization, time management, and use of technical skills and resources to complete responsibilities.

Responsible for establishing scheduled project reviews, measurable project goals and objectives, and monitoring progress toward achievement.

  1. Education

Responsible for current knowledge of The Joint Commission, CMS, State and other compliance standards as pertains to Medical Staff Professional Practice.

Serves as a coach/mentor to meet the educational needs of medical staff and hospital departments in areas related to Professional Performance Evaluation.

  1. Professional Development

Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Actively seeks and participates in professional and personal development activities.


Required - Bachelor's degree from four-year college or university - Field of Study: Health Sciences, Business/Management, Education, English, History, Journalism or related field


Required - 2 years total experience required, which includes 2 years of Medical Staff credentialing or equivalent medical management field experience experience


Preferred - RN License (AR or Compact State)or Certified Provider Credentialing Specialist (CPCS)or Certified Professional in Medical Services Management (CPMSM)


Required - Ability to develop meeting agendas and meeting records and to organize and present reports at meetings

Required - Good written and verbal communication skills; must be able to work cooperatively with others

Required - Ability to complete assignments with minimal supervision

Required - Ability to review, analyze, summarize, and report data

Required - Must handle confidential information without any breaches

Required - Must have advanced knowledge of Microsoft Office programs, including Word and Excel. Experience with Access, RL Solutions, Meditech, and Safety Tracker preferred.


Lifting/Pushing/Pulling Weight-Up to 10 pounds-Regularly

Lifting/Pushing/Pulling Weight-Up to 25 pounds-Occasionally

Lifting/Pushing/Pulling Weight-Up to 35 pounds-Occasionally

Noise Level-Noise Level-Very Quiet

Physical Activity-Climb or balance-Occasionally

Physical Activity-Reach with hands and arms-Regularly

Physical Activity-Sit-Frequently

Physical Activity-Stand-Occasionally

Physical Activity-Stoop, kneel, crouch, crawl, twist, or bend-Occasionally

Physical Activity-Talk or hear-Regularly

Physical Activity-Taste or smell-Occasionally

Physical Activity-Use hands to touch, handle, or feel-Regularly

Physical Activity-Walk-Occasionally

Physical Environment-Inside Office Environment / conditions-Regularly

Safety Sensitivity-This position has been designated as safety sensitive.-Required

Additional Information

Children are at the center of everything we do. Arkansas Children’s ( is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas.

As Champions for Children, Arkansas Children’s Hospital has joined the elite 6 percent of hospitals in the world that have Magnet Status ( . Magnet recognition from the American Nurses Credentialing Center (ANCC) is the most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient outcomes.

Arkansas Children’s is driven by four core values: safety, teamwork, compassion and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness and concern. These core values fundamentally guide our work at Arkansas Children’s.

For more than a century, Arkansas Children’s has continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, Arkansas Children’s is more than just a hospital treating sick kids – our services include two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s reaches more children in more ways where they live, learn and play. Our system includes a 336-bed hospital in Little Rock with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, and research institute as well as a nationally-recognized transport service. We are nationally ranked by U.S. News World Report ( in four specialties (2017-18): Pediatric Cardiology & Heart Surgery, ranked No. 37; Neonatology, No. 38; Pediatric Pulmonology, ranked No. 47; and Pediatric Urology, ranked No. 48. A sister campus, Arkansas Children’s Northwest ( , opened in February 2018, bringing 233,613 square feet of inpatient beds, emergency care, clinic rooms and diagnostic services to children in that corner of the state.

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.