Arkansas Children's, Inc. Jobs

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Arkansas children's Clinical Operations Manager, Outpatient (Prior mgmt exp only, M-F, day shift) in Springdale, Arkansas

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC095080 Outpatient Administration

Summary:

The Clinical Operations Manager collaborates with the leadership team of assigned patient care areas to ensure that the goals and objectives of patient care delivery are aligned with strategic business and financial objectives. This position is accountable for the daily operations of a multi-provider service and provides day-to-day oversight of clinical management activities. Practices personal accountability and leads staff to be personally accountable for achieving set goals and objectives as well as mission and core values. General supervision of support staff and management of resources to achieve operational excellence. Assumes responsibility for the overall daily operations of the clinic/service so that quality patient care is delivered in the most cost effective manner while enhancing the quality and safety of care delivery. Demonstrates personal accountability for relationship-based care, organizational mission, and core values.

Required Education:

Recommended Education:

Required Work Experience:

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides leadership and management of day-to-day clinic/service operations.

Oversee all aspects of clinic/service operations, in conjunction with organizational policies and procedures.

Development and implementation of service work plans to comply with organizational and service goals.

Monitors financial information identifying trends or concerns. Takes initiatives and actions to correct problematic areas and/or to reinforce positive trends.

Identifies cost containment strategies. and applies key financial concepts to decision making.

Participates in the preparation of the annual capital and operating budgets with deadlines specified by ACH accounting and administration.

Analyze data to evaluate consistency between staffing patterns, salary cost / UOS and the annual operating budget.

Provides leadership, direction, training, and guidance to clinic/service staff for which he/she is responsible.

Assists the Director to determine needs, allocate resources and resolve problems related to staffing, space, equipment and supplies.

Promotes a positive work environment and fosters good teamwork.

  1. Maintenance and improvement of Quality Services

Facilitates creative development of new processes and standards that ensure quality patient care and a smooth running clinic/service.

Ensures compliance with all regulatory agencies governing health care delivery and rules of accrediting bodies by continually monitoring the service and facility operations and programs and initiating required changes or improvements.

Participates and leads performance improvement activities and teams to assure the on-going quality of patient care or support services.

Collaborates with Staff Development team and other team members as appropriate in regards to education / training for QI activities.

Obtains detailed understanding of all processes and systems in place.

Use project management skills to establishing and maintaining project timelines and monitoring of progress.

Suggests and recommends innovative alternative solutions for problems as appropriate.

Assists in evaluating different resources and technologies to determine appropriate system needs.

Supports initiatives that increase patient satisfaction and quality outcomes.

  1. Human Resource Management

Performs performance evaluation/supervision of staff in assigned department(s)

Manages performance by assessing competency and providing constructive feedback for annual performance evaluations.

Builds effective teams through integration of new staff to their job and into the organization. Engages direct reports in tasks with clear objectives and measures and holds staff accountable for performance standards.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals .

  1. Professional practice development.

Shares best practices that support hospital and department goals and outcomes with other teams.

Proactively identifies and addresses areas of potential risk and improvement.

Provides leadership and manages support staff.

Role models professional growth and continuous development through participation in professional seminars, workshops, and affiliations keeping abreast of latest trends in field of expertise.

  1. Provides leadership in patient engagement and experience endeavors.

Proactively identifies and addresses areas of potential risk and improvement.

Shares best practices that support hospital and department goals and outcomes with other teams.

EDUCATION REQUIREMENTS

Required - Bachelor's degree from four-year college or university - Field of Study: Business, Finance, Health Services, or related healthcare or technical field.

Preferred - Master's degree or equivalent degree - Field of Study: Business, Finance, Health Services, or related healthcare or technical field.

EXPERIENCE REQUIREMENTS

Required - 4 years total experience required, which includes 3 years of leadership experience

Preferred - 1 years Healthcare experience preferred

CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS

Required - Certification in area of assigned specialty (Certification) (needed within 6 months of hire date)

SKILL REQUIREMENTS

Required - Demonstrated leadership experience

Required - Advanced experience with Microsoft Office applications (Excel, Word, and PowerPoint)

Required - Aggressive in learning new applications

Required - Ability to work with a variety of health care professionals

Required - Excellent interpersonal, written and verbal communication skills

Required - Focus on detail and accuracy

Required - Must be able to maintain confidentiality

Required - Demonstrated organizational and time management skills

Required - Demonstrated ability to manage multiple deadlines and tasks

Preferred - Healthcare experience

PHYSICAL REQUIREMENTS

Lifting/Pushing/Pulling Weight-Up to 10 pounds-Frequently

Lifting/Pushing/Pulling Weight-Up to 25 pounds-Occasionally

Lifting/Pushing/Pulling Weight-Up to 35 pounds-Occasionally

Noise Level-Noise Level-Moderate

Physical Activity-Climb or balance-Frequently

Physical Activity-Reach with hands and arms-Frequently

Physical Activity-Sit-Regularly

Physical Activity-Stand-Frequently

Physical Activity-Stoop, kneel, crouch, crawl, twist, or bend-Frequently

Physical Activity-Talk or hear-Regularly

Physical Activity-Use hands to touch, handle, or feel-Regularly

Physical Activity-Walk-Frequently

Physical Environment-Inside Office Environment / conditions-Regularly

Safety Sensitivity-This position has been designated as safety sensitive.-Required

Children are at the center of everything we do. Arkansas Children’s (https://www.archildrens.org/contentpage.aspx?nd=919) is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas.

As Champions for Children, Arkansas Children’s Hospital has joined the elite 6 percent of hospitals in the world that have Magnet Status (http://www.archildrens.org/contentpage.aspx?nd=2489) . Magnet recognition from the American Nurses Credentialing Center (ANCC) is the most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient outcomes.

Arkansas Children’s is driven by four core values: safety, teamwork, compassion and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness and concern. These core values fundamentally guide our work at Arkansas Children’s.

For more than a century, Arkansas Children’s has continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, Arkansas Children’s is more than just a hospital treating sick kids – our services include two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s reaches more children in more ways where they live, learn and play. Our system includes a 336-bed hospital in Little Rock with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, and research institute as well as a nationally-recognized transport service. We are nationally ranked by U.S. News World Report (https://www.archildrens.org/health-and-wellness/news/news-story?news=123) in four specialties (2017-18): Pediatric Cardiology & Heart Surgery, ranked No. 37; Neonatology, No. 38; Pediatric Pulmonology, ranked No. 47; and Pediatric Urology, ranked No. 48. A sister campus, Arkansas Children’s Northwest (http://www.archildrens.org/contentpage.aspx?nd=3691) , opened in February 2018, bringing 233,613 square feet of inpatient beds, emergency care, clinic rooms and diagnostic services to children in that corner of the state.

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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